These answers cover the questions we are most frequently asked about furniture hire, pricing, delivery, collection and booking with BE Event Hire.
If you need any further information, please call us on 01664 812627 or contact our team on info@beeventhire.co.uk
Are your prices excluding or including VAT?
All prices displayed on our hire website exclude VAT, which is currently charged at 20%.
How long do your published hire prices cover?
Our published prices cover a hire period of up to one week. They are not daily or weekend-only rates.
You are welcome to hire the items for fewer days, but the price remains the same because much of the cost relates to preparing, loading and unloading the furniture.
Special rates may be available for longer-term hire. Please contact our sales team for a quotation.
Is there a minimum order?
No. We supply anything from a couple of additional chairs and a table for a family gathering to thousands of items for major events.
Do you require a deposit?
No. We do not require an upfront security or damage deposit.
Customers are responsible for any items that are lost or damaged beyond repair during the hire period.
How are delivery and collection charges calculated?
Delivery and collection charges are calculated individually according to:
- The delivery and collection location
- The distance involved
- The total weight of the order
- The volume of furniture and equipment
- The required delivery and collection times
Please provide the event postcode and preferred timings when requesting a quotation. All transport charges will be clearly shown in your quotation before you book.
BE Event Hire is based near Melton Mowbray, Leicestershire, LE14 3RD, and delivers throughout the United Kingdom.
Can you deliver and collect at weekends or outside normal working hours?
Yes. We can deliver and collect at weekends, on Bank Holidays and outside normal working hours, subject to availability.
Additional transport charges apply for these services and will always be clearly shown in your quotation before you book.
Can I obtain an estimated delivery or collection time?
Yes. All our vehicles have remote tracking.
If you would like an estimated arrival time for your delivery or collection, please call us on 01664 812627 and we will provide an update where possible.
Can I collect the furniture myself?
Yes. Booked furniture can be collected from our depot near Melton Mowbray between 8:00am and 4:00pm, Monday to Friday.
You must arrange the collection with us in advance so that our team can prepare your order.
We do not charge an administration fee for customer collections.
When is my booking confirmed?
Once you have approved your quotation and supplied all the requested information, we will send you a confirmed booking sheet.
Your furniture and the necessary delivery and collection vehicle slots are secured once you have received this confirmation.
When and how do I pay?
Payment is required in full 72 hours before delivery.
Please do not pay earlier if you expect to change the quantities on your order.
You can pay by bank transfer using the details shown on your booking sheet.
Customers collecting their orders may pay by cash, card or instant bank transfer when they arrive.
Can I change the quantities after booking?
Yes. We understand that event requirements often change as events evolve.
Subject to stock availability, you can amend the quantities as often as necessary until the day before the vehicle is loaded.
Additional charges may apply if changes are requested after loading has begun or been completed.
What are your cancellation charges?
Our cancellation charges are:
- More than 14 days before the event: no cancellation charge
- 8–14 days before the event: 50% of the total order value
- 4–7 working days before the event: 75% of the total order value
- 0–3 working days before the event: 100% of the total order value
Please contact us as soon as possible if your plans change.
Are there any additional cleaning or damage charges?
We do not normally charge for ordinary cleaning or minor marks such as wine spills.
However, we reserve the right to apply an additional cleaning charge if items are returned in a condition substantially beyond what would reasonably be expected—for example, cushions returned with muddy footprints.
Customers will be charged in full for missing items or furniture damaged beyond repair.
How many people can sit at a 6ft trestle table?
A standard 6ft trestle table normally seats six people, with three people along each side.
Do you sell furniture as well as hire it?
Yes. Our sister division, BE Furniture Sales, sells new and ex-hire furniture for homes, gardens, cafés, restaurants, hotels, venues and events.
Visit BE Furniture Sales to view the current sales range.
Why can’t I add an item to my quote-request basket?
If you are using a mobile phone or tablet, please check that cookies are enabled in your browser. Disabled cookies are the most common reason an item will not remain in the quote-request basket.
If the problem continues, please call us on 01664 812627 or contact the team through our contact page.